Privacy Policy

Your privacy matters to us at Quentorysivelt

Effective Date: January 1, 2024 | Last Updated: January 1, 2024

At Quentorysivelt, we understand that managing your finances requires trust. When you share your personal information with us, you're placing confidence in our ability to protect it. This privacy policy explains exactly how we collect, use, store, and safeguard your data when you use our budgeting platform and educational resources.

Information We Collect

Personal Information You Provide

When you create an account or use our services, we collect information you voluntarily provide. This includes your name, email address, phone number, and financial goals. We also collect any information you share when completing our budgeting assessments or participating in our learning programs.

Account registration details (name, email, password)
Contact information for support and communication
Financial goals and budgeting preferences
Learning program participation data
Survey responses and feedback

Financial Information

To provide personalized budgeting guidance, we may collect information about your income ranges, expense categories, and financial objectives. We never collect actual bank account numbers, credit card details, or other sensitive financial credentials unless you explicitly choose to connect third-party financial services.

Technical Information

Our systems automatically collect certain technical information to improve your experience and ensure security. This includes your IP address, browser type, device information, and how you interact with our platform.

How We Use Your Information

We use your information to provide and improve our budgeting education services. Here's exactly what we do with your data and why it matters for your financial learning journey.

Primary Purpose: All information we collect serves to enhance your budgeting education experience. We analyze usage patterns to identify which learning materials are most effective and where students need additional support.

Personalizing your learning experience based on your financial goals
Providing customer support and responding to your inquiries
Sending educational content and program updates via email
Analyzing platform usage to improve our educational resources
Ensuring platform security and preventing fraudulent activity
Complying with legal obligations and regulatory requirements

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share certain information in specific circumstances that directly benefit your educational experience or are required by law.

Service Providers

We work with trusted third-party service providers who help us deliver our educational platform. These companies may access your information solely to perform services on our behalf, such as hosting our platform, sending emails, or analyzing user engagement with our learning materials.

Legal Requirements

We may disclose your information when required by law, such as responding to court orders, legal processes, or government requests. We'll notify you of such requests unless prohibited by law or when we believe notification could compromise an investigation.

Your Privacy Rights

You have significant control over your personal information. Understanding these rights helps you make informed decisions about your data and our services.

Right	What This Means	How to Exercise
Access	Request a copy of your personal information	Contact us via email or phone
Correction	Update inaccurate or incomplete information	Update through your account settings
Deletion	Request removal of your personal information	Submit written request to our privacy team
Opt-out	Unsubscribe from marketing communications	Click unsubscribe links in emails

Data Security and Protection

Protecting your information is fundamental to everything we do. We implement multiple layers of security to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

SSL encryption for all data transmission
Regular security audits and vulnerability assessments
Restricted access controls and authentication protocols
Automated backup systems with encryption
Monitoring systems for suspicious activity

Organizational Measures

Our team receives regular privacy and security training. We maintain strict policies governing who can access your information and under what circumstances. All employees and contractors sign confidentiality agreements before accessing any user data.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you close your account, we begin our deletion process, though some information may be retained for legal compliance or legitimate business purposes.

Retention Periods: Active accounts - duration of service plus 2 years; Inactive accounts - 3 years from last activity; Marketing data - until you opt out; Legal compliance data - as required by applicable law.

International Data Transfers

As an Australian company, we primarily store and process your data within Australia. However, some of our service providers may be located in other countries with strong data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

Children's Privacy

Our services are designed for adults who want to improve their financial literacy. We don't knowingly collect personal information from children under 16. If you believe we've inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this privacy policy as our services evolve or legal requirements change. We'll notify you of significant changes via email or prominent notices on our platform. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

How We Notify You

Email notifications to your registered address
Prominent banner notifications when you log in
Updates posted on our website with clear date stamps
Summary of changes provided in plain language

Third-Party Links and Services

Our platform may contain links to external websites or integrate with third-party services that enhance your learning experience. We're not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any information.

Privacy Questions or Concerns?

Contact our Privacy Team:
Email: [email protected]
Phone: +61895355800
Mail: 20B Quay St, Bundaberg Central QLD 4670, Australia

We're committed to addressing your privacy concerns promptly and transparently. When you contact us about privacy matters, we'll respond within 30 days and work with you to resolve any issues. Your trust is essential to our mission of helping Australians achieve financial literacy and independence.